Founded WriteTech Hub, a global technical content agency dedicated to delivering top-quality documentation and advancing technical writing education. Key responsibilities and achievements include:

• Partnering with organizations to create impactful technical content, including user manuals, API references, whitepapers, and reports, tailored to enhance user comprehension and engagement.
• Conducting stakeholder meetings to evaluate partnerships and proposals, ensuring alignment with organizational goals and strategic priorities.
• Collaborating with the COO on operational strategies, hiring decisions, and project planning to drive business growth and efficiency.
• Developing annual strategic plans and delegating responsibilities to team members, ensuring smooth execution and achievement of objectives.
• Mentoring participants in flagship programs like the WriteTech Bootcamp and Doc Review Series, fostering skill development and professional growth for hundreds of global participants.
• Overseeing content creation across various technical domains, ensuring alignment with best practices, accessibility standards, and client goals.
• Spearheading initiatives to refine and improve documentation processes, updating outdated information, and implementing robust information architecture for clients.

I drive key documentation initiatives to enhance developer experience and product adoption. Some of my responsibilities include:

• Overhaul and author API V7 documentation, setting a new standard for accessible, developer-centric content that improved usability.
• Led the migration of API documentation to Cisco DevNet, unifying API versions and improving global accessibility within Cisco’s developer ecosystem.
• Develop comprehensive guides for OpenTelemetry integration, enabling seamless telemetry data export to observability platforms such as Splunk and Grafana.
• Establish standards and workflows for version control, content clarity, and cross-functional collaboration, ensuring high-quality, scalable documentation across evolving products.

I work with the engineering, product management, and Product Design teams to write about new features and enhancements. I write user guides, developer guides, API references, and UX copy. My responsibilities also include improving and automating the documentation workflow to create a seamless experience for contributors to the documentation site. I have accomplished the following:

• Collaborate with subject matter experts from various teams to create end-user documentation and promote understanding of best practices in product operations.
• Integrate Vale linting tool automation into the documentation workflow to improve the quality of technical content.
• Automate documentation site deployment using GitHub workflows.
• Improve the layout of the documentation site using HTML, CSS, and tachyons.
• Collaborate with team members to develop writing process standards.
• Maintain static and web-based documentation sites.

At Magnopus, I developed a 6-module curriculum for the Connected Spaces Platform (CSP) course to enhance user understanding and adoption. Key responsibilities include:

• Created a structured 6-module course to educate users on the core components and capabilities of CSP, from foundational concepts to advanced implementation strategies.
• Authored clear, engaging materials, including written guides, and tutorials ensuring the curriculum was accessible for both technical and non-technical audiences.
• Worked with product managers, engineers, and subject matter experts to ensure content accuracy and relevance, aligning with the latest CSP features and best practices.
• Integrated interactive elements into the course to facilitate active learning and skill development, ensuring users could apply CSP in real-world scenarios.

As a technical writer for Google through Bard, my responsibilities were:

• Managing Google developer documentation written in HTML, XML or Markdown.
• Maintaining and improving existing content and create new content as required.
• Collaborating with Engineering, Product Management, and Product Design to create end-user documentation and technical manuals.
• Supplementing developer documentation with relevant sample codes to improve developer experience.
• Authoring content, including testing out samples and codelabs.

At IOV Labs, I improved technical documentation and contributed to smart contract development to enhance the adoption of decentralized blockchain solutions. Key responsibilities include:

• Overhauled and structured content to improve clarity, usability, and onboarding for Rootstock and RIF platforms.
• Created smart contracts and guides, supporting developer engagement through tailored hackathon resources.
• Worked with teams to prioritize documentation updates, aligning with company goals to boost developer adoption.
• Developed resources to foster innovation and greater interaction with Rootstock and RIF technologies.

I contributed to Jenkins official documentation, authoring new content, copy-editing, reviews, etc. I have been able to:

• Improve the experience of Jenkins on Kubernetes users by documenting the concepts, techniques, and choices for Kubernetes users running Jenkins. Topics covered include Installation, Administration, Cloud, etc.
• Make it easy to track, update and maintain information on Jenkins on Kubernetes using the Solutions page.
• Improve and migrate Jenkins documentation from confluence to GitHub to facilitate updates using the documentation as code approach and improve user experience.
• Review documentation contributions via GitHub pull requests.
• Collaborate with Jenkins community members and maintainers on open-source programs/projects aimed at improving Jenkins official documentation and attracting new contributors.

I championed all open-source programs, managed open-source projects, and an active online open-source community.  I’ve was able to:

• Reach and empower over 400 African women in tech through planned open-source programs and initiatives.
• Single-handedly build and manage the SCA open source bootcamp website.
• Directly mentor over 20 SCA members who are technical writers on various open-source projects within my open-source programs at SCA.
• Create content and articles for online campaigns and raise awareness about open-source programs.

As a developer advocate and engineer, I built, documented, tested, and deployed enterprise software applications. I worked on articles for Interswitch Engineering Blog and improved the technical documentation for Interswitch Engineering. I was able to:

• Using Spring Cloud Gateway, build an API Gateway with functionalities such as Access control, Security Management, API Analytics, and an Admin Dashboard.
• Build a developer portal for Interswitch Engineering to enable external developers to integrate with APIs.
• Build a documentation platform with Slate that improved developer experience when integrating Interswitch APIs and reduced the number of bad API reviews.
• Manage and optimise Passport – the authentication application for all Interswitch applications.
• Build a microservice application consisting of a voucher generation service, database, redemption service, user management and authentication, and message broker.
• Manage CI/CD pipelines, use artifact management tools to manage release lifecycles, and monitor applications with observability tools to monitor and facilitate code releases and deployments.

During my three-month internship with Wikimedia through Outreachy, I worked on improving the documentation for MediaWiki Action APIs. I improved the documentation for over 30 MediaWiki action APIs, providing clear explanations and sample code snippets in Java, Python, PHP, JavaScript, and MediaWiki JS.