A decade later, I own the full documentation stack. API references, product guides, UX copy, and the AI-assisted pipelines that ship them.
Impact
Where the work speaks for itself.
Trusted by
Companies & communities I've worked with.
Ground-up API redesign. 20 product areas, 300+ endpoints. Took this from limited preview to default API, now serving 88% of production API traffic.
Owned all consent and privacy documentation at Tealium, a regulated, high-consequence product area. Consent Integration and Consent Orchestration both reached General Availability. Early Access documentation adopted by a major UK financial institution before GA.
10 observability platforms, 3 telemetry signals, and a complete data model migration. The documentation solutions engineers reach for first when customers have streaming questions.
Upgraded Hugo across three major versions (0.56 to 0.111.3), migrated all documentation from legacy TLC to Hugo, integrated Vale linting into CI, and co-developed a 4-stage AI-assisted documentation pipeline using Claude Code skills.
Moved the ThousandEyes developer portal off a standalone site onto Cisco DevNet, replacing the old SwaggerHub-based toolchain with a single, repeatable publishing pipeline. Owned the documentation side end to end across a 10-month migration while keeping v6 and v7 both live.
Filled a critical documentation gap for Jenkins on Kubernetes, the first official installation and scaling guides. Also contributed Windows, AWS, and troubleshooting documentation, and supported the migration of Jenkins docs from Wiki to GitHub.
Camunda 8 Self-Managed had 280+ pages of documentation organised by product component, but the engineers using it work in deployment phases. I led the initiative to rethink the information architecture around what users are actually trying to do, from first deployment through day-two operations, and delivered its first phase into production.
Upgrading Camunda 8 Self-Managed was a recurring source of support escalations because the guidance was scattered across entry points with no clear path. I led a research-driven restructure of the upgrade documentation, grounded in support data and cross-functional input, into a single end-to-end journey, and shipped it.
Leadership & Community
Some of my most meaningful work happens outside client projects. Whether it's mentoring aspiring technical writers, growing communities, or sharing what I've learned, I'm just as passionate about helping people grow as I am about documenting products.
Founder · July 2022 – Present
Global technical writing agency and community. Free virtual bootcamp with 65 graduates across four cohorts, many now at leading technology companies.
600+ writers mentored · 65+ graduates · 4 cohorts · Agency services
Open Source Programs Manager · Volunteer · Apr 2020 – Aug 2023
Founded the Women of Open Source Community Africa (WOSCA) and launched Contributhon, the organisation's flagship open-source contribution bootcamp, scaling it from 16 to 100+ women.
500+ women empowered · 100+ bootcamp participants · ~$20K raised · SCA Summit sponsor
Technical Writer & Community Contributor · Aug 2020 – Oct 2024
Brought Jenkins into Contributhon as a partner community, creating structured pathways for African women to contribute. Delivered the Google Season of Docs project and keynoted CDCon 2020.
Community partner · CDCon keynote · 4+ years open source · GSOD contributor
Whether you're scaling a docs team, starting from scratch, or trying to make your documentation easier to maintain, I'd love to help.
A practical guide to building documentation workflows with automated checks, linting, and AI-assisted review.
