About

Zainab Daodu

Senior Technical Writer · Backend developer turned documentation engineer

Zainab Daodu

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The Origin 2017 – 2019

My career started on the engineering side of the table, years before I would trade writing code for building the documentation around it.

At Interswitch, Africa's leading payments company, I worked as a software engineer building payment solutions and API infrastructure. This involved payment processing, access control, security management, analytics, and the two-factor authentication that secured Interswitch's applications. The products were solid, but developers kept failing to integrate, and no amount of engineering on the backend was fixing it.

I realized the gap wasn’t in the code, but in the communication around it So, I led the documentation revamp. I introduced an open-source tool to consolidate everything scattered across formats, and built a converter that turned Postman collections into structured Markdown automatically, cutting developer onboarding time by 40%. The work was more technically demanding than people expect from writing, and it was closer to the actual user than anything I had shipped as an engineer. I did not want to go back.

40% faster developer onboarding
The Pivot 2019 – 2020

Open source became the next chapter.

A colleague once mentioned open source. Out of curiosity, I did my research, got involved, and I started contributing to Jenkins, where thousands of developers were running it on Kubernetes with no official documentation. I helped fill that gap by writing it. I also rewrote 30+ of the most-viewed Wikimedia API pages across multiple programming languages. The Continuous Delivery Foundation named me one of the Top 10 Contributors Shaping the Future of DevOps and Continuous Delivery.

When I landed my first full-time technical writing role, I was promoted to senior writer within a year. Open source had already given me depth that most entry-level hires spend years trying to build.

Top 10 DevOps & CD contributors, CD Foundation
The Work 2020 – Present

Since then, I have worked alongside enterprise teams to solve documentation challenges at scale. At Tealium, I focused on building the systems behind documentation, from GitHub deployment pipelines to automated style checks and a clearer site architecture. At Cisco’s ThousandEyes, I owned documentation for the v7 API launch, guiding it from Limited Preview to the platform’s default API while documenting over 300 endpoints across 20 product areas. The API now supports 88% of production API traffic.

My work has also taken me across Google’s developer documentation, blockchain documentation at Rootstock and RIF, and the creation of a five-module curriculum for Magnopus’s Connected Spaces Platform.

88% of production API traffic served
300+ API endpoints documented end to end
20+ product areas owned solo
The Community Ongoing

As Open Source Programs Manager at She Code Africa, a pan-African non-profit supporting women in technology, I launched a global open-source bootcamp that mentored 500+ African women, paired them with international organisations, and secured over $20,000 in funding from partners including CloudBees and the Continuous Delivery Foundation.

One of those mentees, Ruth Ikegah, went on to become a five-time GitHub Star and open-source board member. Seeing what that support could unlock, I continued building spaces for technical writers to grow. I founded WriteTech Hub after noticing a gap between what companies needed from technical writers and the skills many aspiring writers had access to learn. The community has since trained over 600 writers, many of whom now work at leading technology companies. The Stack Journal later named me one of the five technical writing women you should know.

600+ writers mentored globally
500+ African women empowered, She Code Africa
Work With Me →

Documentation Tools

HugoDocusaurusGitBookMadCap FlareRead the DocsSlateGitHub PagesReadMe

Workflow & Operations

GitHub & GitGitHub ActionsValeCI/CD PipelinesJiraConfluenceOpenAPI/SwaggerPostman

AI & Automation

Claude / Anthropic APIAI-assisted authoringCustom agent workflowsClaude Code skillsPrompt engineering

Languages & Markup

MarkdownHTML & CSSXMLPythonJavaScriptJavaC#SQL

Cloud & Observability

KubernetesHelmJenkinsOpenTelemetrySplunkGrafanaKibanaDatadogSpring Boot

API & Developer Documentation

End-to-end ownership of developer documentation, from architecture decisions and OpenAPI specifications to published references and migration resources.

Product Documentation

Strategic documentation for SaaS and developer platforms, focused on adoption, self-service, and user success.

UX Writing

Content design that connects product decisions with user needs through clear, consistent experiences.

Documentation Operations

The processes and tooling that make documentation sustainable, including automation, CI/CD, and docs-as-code workflows.

2023

MSc Project Management — Distinction

Teesside University, Middlesbrough

2019
2015

BSc Computer Science — Second Class Upper

Al-Hikmah University, Nigeria

Let's build better documentation.

Whether you're scaling a docs team, starting from scratch, or trying to make your documentation easier to maintain, I'd love to help.

Free Resource

The AI Documentation Pipeline

A practical guide to building documentation workflows with automated checks, linting, and AI-assisted review.